Who to call
Official pages, phone numbers, and people who help
Every link here is re-tested automatically each week. If one is dead or a number has changed, tell me and I will fix it.
DDSD moved. The Developmental Disabilities Supports Division used to sit inside the Department of Health at nmhealth.org. It is now part of the New Mexico Health Care Authority at hca.nm.gov. Old bookmarks and older printed handouts mostly still resolve, but they land on a general page rather than the one you wanted. The links below are the current ones.
Applying and eligibility
Where an application starts and who decides it.
-
Pre-Service Intake Bureau (DDSD) (opens an outside website) State of New Mexico
Where a DD Waiver or Mi Via application goes, and who decides whether the criteria are met. Also holds the Central Registry.
Phone: 505-350-0034
Link checked September 14, 2026
-
Central Registry (opens an outside website) State of New Mexico
The wait list itself. Call to confirm your application date and to keep your address and phone current, because the allocation letter is mailed.
Phone: 505-630-9555
Link checked September 14, 2026
-
DD Waiver application and eligibility (opens an outside website) State of New Mexico
The HCBS Waivers and ICF/IID application form in English and Spanish, what documentation to send, and what Yes Match and No Match letters mean.
Link checked September 14, 2026
-
Apply for Medicaid and other benefits (opens an outside website) State of New Mexico
Medicaid financial eligibility runs separately from waiver eligibility. This is where that side starts.
Phone: 1-855-309-3766
Link checked September 14, 2026
State programs and offices
The offices that run the waivers in New Mexico.
-
DDSD at the Health Care Authority (opens an outside website) State of New Mexico
The division that runs both waivers. Start here when you want the official version of anything on this site.
Link checked September 14, 2026
-
Developmental Disabilities Waiver (opens an outside website) State of New Mexico
Program overview plus the numbered memos, which is where policy changes actually get announced.
Link checked September 14, 2026
-
Mi Via Self-Directed Waiver (opens an outside website) State of New Mexico
Program overview, the participant FAQ, the Employer of Record fact sheet, and the self-direction fact sheet.
Link checked September 14, 2026
-
DDSD regional offices (opens an outside website) State of New Mexico
Five regions: Metro (Albuquerque, 505-841-5500), Northeast (Taos, 505-476-2730), Northwest (Gallup 505-863-9937 and Farmington 505-478-3035), Southeast (Roswell, 575-624-6100), Southwest (Las Cruces, 575-528-5180). Your regional office handles exceptions, provider problems, and technical assistance.
Link checked September 14, 2026
-
Medically Fragile Waiver (opens an outside website) State of New Mexico
The separate waiver for a medically fragile condition diagnosed before age 22.
Phone: 1-800-283-8415
Link checked September 14, 2026
-
Turquoise Care (opens an outside website) State of New Mexico
New Mexico Medicaid managed care, formerly called Centennial Care. Covers the ordinary medical and behavioral health care that runs alongside a waiver.
Link checked September 14, 2026
-
State General Funded services (opens an outside website) State of New Mexico
Limited services for people who are eligible and still on the wait list. Ask your regional office for the SGF liaison.
Link checked September 14, 2026
-
Office of Constituent Support (opens an outside website) State of New Mexico
Where to take a complaint about how a Health Care Authority program handled you.
Link checked September 14, 2026
Children, school, and early years
Supports that sit alongside a waiver for a child.
-
Family Infant Toddler (FIT) program (opens an outside website) State of New Mexico
Early intervention from birth to age 3, through the Early Childhood Education and Care Department. Do not wait for a waiver to start this.
Link checked September 14, 2026
-
UNM Center for Development and Disability (opens an outside website) University program
Autism diagnostic evaluations, family support, in-home training, school consultation, and support groups for parents, teens, and siblings.
Link checked September 14, 2026
-
NMSU Papen-Aprendamos Autism Diagnostic Center (opens an outside website) University program
Diagnostic evaluations and family support in southern New Mexico.
Link checked September 14, 2026
-
Autism services at DDSD (opens an outside website) State of New Mexico
How the state funds autism diagnosis, training, and outreach, and which university partner covers your area.
Link checked September 14, 2026
Advocacy and family support
Independent organizations that help families push back and plan.
-
Disability Rights New Mexico (opens an outside website) Nonprofit
The state's protection and advocacy organization. Where to go when you need someone independent to push on a denial, a school dispute, or a rights violation.
Link checked September 14, 2026
-
Parents Reaching Out (opens an outside website) Nonprofit
New Mexico's parent training and information center. Free help with IEPs, school meetings, and navigating systems, from people who have done it.
Link checked September 14, 2026
-
The Arc of New Mexico (opens an outside website) Nonprofit
Advocacy and family support for people with intellectual and developmental disabilities across the state.
Link checked September 14, 2026
-
NM Developmental Disabilities Council (opens an outside website) State of New Mexico
The state's developmental disabilities planning council. Useful for policy, public comment, and where the system is heading.
Link checked September 14, 2026
Reporting and crisis lines
Numbers to keep somewhere findable.
-
Adult Abuse, Neglect and Exploitation hotline (opens an outside website) State of New Mexico
Statewide reporting line. Reports can also be filed online. In an emergency, call 911 first.
Phone: 866-654-3219
Link checked September 14, 2026
-
988 Suicide and Crisis Lifeline (opens an outside website) Federal
Call or text 988 for a mental health or suicidal crisis, for your child or for you.
Phone: 988
Link checked September 14, 2026
National background
Useful when you want the wider rules behind a state program.
-
Medicaid.gov (opens an outside website) Federal
The federal rules behind every state waiver. Worth a look when you want to know whether a state limit is federally required or a state choice.
Link checked September 14, 2026